Are you a manufacturer or a trading company?

Neofuns is a professional arcade machine manufacturer with over 21 years of experience. We operate our own factories in Zhongshan and Panyu, covering R&D, production, quality control, and global delivery.

What types of arcade machines do you specialize in?

We specialize in coin-operated arcade machines, including boxing machines, claw machines, redemption machines, dart machines, and interactive sports arcade games. Our products are designed for arcade centers, FECs, shopping malls, and indoor entertainment venues.

How many years of experience does Neofuns have in the arcade industry?

Neofuns was established in 2003, and we have more than 21 years of experience in arcade machine R&D, manufacturing, and global market supply.

Do you support OEM and ODM services?

Yes. Neofuns provides OEM & ODM customization services, including appearance design, logo branding, software configuration, gameplay adjustments, and functional customization based on your market needs.

Can I customize the machine design, color, or logo?

Absolutely. We support custom colors, artwork, cabinet design, and logo printing to match your brand or venue theme.

Can you develop new arcade machines based on my idea?

Yes. With a 15+ member R&D team and 50+ patents, we can support concept development, prototype creation, and mass production for new arcade machine ideas.

How many new products do you launch each year?

Neofuns launches 30+ new arcade machines every year, helping our partners stay competitive and enter the market earlier than competitors.

What certifications do your arcade machines have?

ost of our machines are certified with CE, RoHS, EMC, and other international standards. Our factory is also certified by ISO9001 and SGS.

Can you help obtain certifications required by my country?

Yes. We can support certification applications according to the regulatory requirements of different countries and regions.

How do you ensure product quality?

We implement a 16-step quality inspection process, supported by a dedicated QC team, to ensure every machine meets safety, performance, and durability standards before shipment.

What is the minimum order quantity (MOQ)?

MOQ depends on the product model. For standard machines, we support small trial orders, allowing customers to test the market before large-scale purchases.

What is the production lead time?

What is your annual production capacity?

Neofuns has an annual production capacity of over 10,000 units, ensuring stable supply for global customers.

Do you ship arcade machines internationally?

Yes. We export to more than 150 countries worldwide and can assist with sea, air, or land transportation based on your needs.

Can you help with shipping and logistics arrangements?

Yes. We provide shipping support, packing solutions, and logistics coordination to ensure safe and efficient delivery.

What after-sales support do you provide?

We offer technical support, spare parts supply, operation guidance, and maintenance assistance throughout the entire machine lifecycle.

Do your machines come with a warranty?

Yes. All machines include warranty coverage for manufacturing defects. Extended warranty options are also available.

How do you handle technical issues or machine malfunctions?

Our professional technical support team provides fast response and remote assistance, and we arrange repairs or part replacements when needed.

Do you provide training or manuals?

Yes. We provide operation manuals, technical documentation, and training support to help customers operate and maintain machines effectively.

Which markets does Neofuns serve?

Neofuns serves customers in Europe, North America, South America, the Middle East, Southeast Asia, and other global markets.